Veelgestelde vragen

1. Where do you ship from?
All orders are shipped directly from our main warehouse. We carefully package every item to ensure it arrives in perfect condition.

2. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times may vary depending on your location, but you can always track your order through the link we send after dispatch.

3. How long does delivery take?
Standard delivery usually takes 7–14 business days, depending on your region. Remote areas may require additional time.

4. How much does shipping cost?
Shipping fees are calculated at checkout based on your location and the weight of your order. We also offer free shipping for orders over a certain amount (check the current threshold on our website).

5. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a direct link to monitor your delivery in real time.

6. What if my item arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund immediately.

7. Can I return or exchange an item?
Yes, we accept returns within 14 days of receiving your order. Items must be unused and in their original packaging. Please contact our support team to start the return process.

8. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment options depending on your country.

9. Do you offer discounts or promotions?
Yes! We regularly run seasonal sales and exclusive offers for our subscribers. You can join our newsletter to stay updated on new collections and discounts.

10. How can I contact customer support?
You can reach us via email or through the contact form on our website. Our support team is available Monday to Friday and will respond within 24 hours.